Refund and Return Policy

Last Updated: 15-6-2026

At Creative Vision Information Technology, we want you to be completely satisfied with your purchase. However, because our products are digital, intangible goods (WordPress themes and plugins) that cannot be physically “returned,” our refund policy operates differently than a traditional retail store.

By purchasing products from our website, you agree to the following refund conditions.

1. General Refund Conditions

We offer a 7 days money-back guarantee under specific circumstances. We will gladly issue a full refund within 14 days of your original purchase if your request meets the following criteria:

  • The product is completely non-functional: The theme or plugin does not work as advertised on a fresh, standard WordPress installation.

  • We cannot fix the issue: You have opened a support ticket, allowed our technical team reasonable time to assist you, and we are unable to resolve the primary functionality issue.

  • The product does not match the description: The item is substantially different from what was demonstrated on our product page or live preview.

2. Conditions NOT Eligible for a Refund

To protect our business from abuse (such as downloading files and immediately requesting a refund), we do not grant refunds in the following situations:

  • Change of mind: You simply changed your mind or decided you no longer need the product after downloading it.

  • Purchased by mistake: You accidentally purchased the wrong item and have already downloaded the files.

  • Lack of expertise: You do not have the necessary technical skills to use WordPress or the purchased software.

  • Third-party conflicts: The product works flawlessly on a standard WordPress install but conflicts with a third-party plugin, theme, or custom script you are using.

  • Missing features: The product does not include a specific feature that was never advertised on our product page.

  • Server limitations: Your web hosting environment does not meet the minimum PHP or server requirements required by WordPress and the specific theme/plugin.

  • GPL Licensing misunderstanding: You are requesting a refund because you misunderstood the nature of GPL licensing or our service model.

3. How to Request a Refund

If you believe you meet the criteria for a refund, please follow these steps:

  1. Contact Support: Before requesting a refund, you must submit a support ticket at support@buywordpress.shop explaining the exact issue you are facing.

  2. Provide Details: Include your order number, the name of the product, and any relevant screenshots or error logs.

  3. Allow Time for Resolution: Please give our team up to 48 hours to troubleshoot and attempt to fix the problem.

  4. Final Decision: If we cannot resolve the defect, we will process your refund immediately.

4. Processing Time

Once a refund is approved and processed by our billing team, please allow [Insert Number, e.g., 5-10] business days for the funds to reflect in your original payment method (Credit Card, PayPal, etc.), depending on your financial institution.

5. Chargebacks and Disputes

We ask that you contact us directly to resolve any billing issues. Filing a fraudulent chargeback or payment dispute with your bank or PayPal without contacting us first is a violation of our terms. In such cases, we reserve the right to permanently suspend your account, revoke all active licenses, and block future purchases.

Contact Us

If you have any questions about this Refund and Return Policy, please reach out to us:

  • Email: support@buywordpress.shop

  • Website: buywordpress.shop